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 How to Order All items listed on our website may be ordered by phone, E-mail or regular mail. As there may be limited supplies, all items are offered on a first come, first served basis. At present there are many small parts and other miscellaneous products that are in the process of being catalogued and will be added later. Please call for details if you are looking for any of these items. We will advise you of product availability, shipping charges and any other information you require by return E-mail. DO NOT send credit card information by E-mail as this is not secure. If we have all the items you require, we will send you an E-mail invoice detailing all charges. Your goods will be reserved for five days from this date and unless we receive payment, they will be returned to stock.
To proceed with the purchase, you simply click on the ‘Pay Now’ button on the E-mail invoice and you will be directed to the Paypal website where you may pay securely by Visa, MasterCard, or American Express. Note that you do not have to be a Paypal member to use this service. If you are a Paypal member, you also have the option of paying directly from your bank account. Your goods will be shipped within one business day of confirmation of payment from Paypal.
Phone Orders
Toll Free Canada and US 1 877 685 0516
Local 905 685 0516
Call our toll free or local number at any time for information or ordering. Outside of normal business hours you may leave a message on our answering machine and we will return your call as soon as possible.
Normally we will be able to confirm availability of products and approximate shipping charges at the time of your call.
We are able to accept Visa, MasterCard and American Express credit cards for phone orders.
Regular Mail 202 York Street
St. Catharines, Ontario
Canada
L2R 6G4
We recommend using the convenient order form which you can print from our website.
Payment may be made using Visa, MasterCard, American Express or Personal Cheque* payable to Model Railway Imports. Credit cards will not be charged until goods are shipped.
*Cheques must clear our bank before goods are shipped.
Fax
Currently we do not have fax capability.
Personal Visitors
Model Railway Imports is a "home based" business and as such does not have regular hours when we are open for visitors. We do welcome visitors by appointment. Call or email a day or two ahead of your planned visit, and we will do our best to schedule you.
Advance Orders
Let us know which forthcoming products you wish to purchase. As we may not receive all the items we order from the manufacturer due to their production limits, orders will be filled on a first come, first served basis. Deposits are not required.
Special Orders
If you would like us to order an item that is currently being produced that we would not normally carry in stock, e.g. loco kits, we may ask you to pay a deposit. Should we be unable to obtain the item you require, the deposit will be refunded in full.
Shipping
We will ship by the most expedient means, mail or courier and may ship insured or ‘signed for delivery’ at our discretion. Costs will be based on the actual cost of the method provided, however the minimum shipping and handling charge will be $5.
Taxes
Canadian residents will be charged 5% GST or the appropriate HST depending on Province.
Ontario residents will also be charged 8% PST on all items except books.
International customers will not be charged tax by us, however may be subject to duties, taxes, or other charges in their own country
Returns and Refunds
We visually inspect every item prior to shipping, however locomotives and electrical equipment are not tested. If we notice minor imperfections e.g. torn packaging, we will advise you of this in advance and the price will be adjusted accordingly.
If you find the item has been damaged in transit, is defective or not as described please contact us within 7 days of receipt to arrange for return. It shall be our decision whether the item will be repaired, replaced or the payment, including return shipping refunded.
If you decide you do not want the item for any other reason, it may be returned to us within seven days providing it is in the original condition, complete with all original packaging, warranties, instructions, etc. In this case we will issue a refund for the value of the item only, less a 15% restocking charge. All shipping costs will be the responsibility of the customer.
Clearance items are sold ‘as is’ with known defects, if any, listed. Refunds will not normally be issued for clearance items.  |
